Once you place your order, I will send out your impression kit so you can easily take your impressions at home using the included instructions.

If your order is placed before 12 noon, your impression kit will be shipped the same day. After 12 noon, I will ship the nect day.

I aim to complete every order as quickly as possible. Once I receive your impressions, I typically make and ship your piece within 5 days. Necklaces usually take up to 5 days, while rings can take up to 7 days. In most cases, I am able to complete and dispatch orders within 5 days.

Gold plating can take up to an additional 2 days. However, I always try to complete all orders within the standard 5 working day timeframe wherever possible.

Yes — if the product listing states that it allows multiple impressions, then you can include them. Some pieces are designed for one impression, while others allow two or three.

Silicone takes up to 30 minutes to fully set.

I will ship the gifting kit along with a standard impression kit unless stated otherwise. The impression kit will be included inside the gifting kit for convenience.

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Return postage is not included because many customers prefer to choose their own courier and shipping speed. This allows for more flexibility and control over delivery.

For U.S. customers, returns must be sent via USPS.

USPS is the most reliable and consistent service for returning impression kits from the U.S., with fewer delivery issues compared to other couriers.

Because you are returning impressions, not sending a purchased item or sale. Declaring a full value could incorrectly trigger customs charges.

All customs charges for your final jewellery piece are handled by me before delivery.

Yes — I cover all customs charges before your finished piece arrives in the U.S., so there are no additional fees on delivery.

For UK orders, I use Tracked 48 delivery as standard, unless express shipping is selected at checkout.

For US orders, I use international standard delivery, which typically takes 5–7 days. Express delivery is not currently available for US orders.

For all customers, impression kits are shipped via standard, non-trackable delivery. This means there are no tracking updates available, so please allow time for it to arrive.

For your finished jewellery piece, you have two shipping options at checkout:

For UK customers, standard shipping is sent via Royal Mail Tracked 48, which provides full tracking so you can follow your parcel’s progress. If you select the tracked or express option (if available), you will receive faster delivery and full tracking updates.

For US and international customers, standard shipping is sent via international delivery and may have limited or no tracking depending on the destination once the parcel leaves the UK. If you select the tracked shipping option, you will receive full tracking information for your order.

Please ensure you choose the shipping option that best suits your needs at checkout.

Once your order has been dispatched, I no longer have control over the delivery process. However, I will always support you with any delays or concerns and can assist with filing a claim if necessary.

Yes, I do accept custom orders. Please email me at shopstorymade@gmail.com with your idea, and I will let you know if it is possible.

No, I do not offer separate gift packaging. However, all jewellery comes in a beautiful branded box, ready for gifting. If you would like an additional gift bag, this is available for purchase on my online store.